Frequently Asked Questions
Everything you need to know about your new favorite jewelry.
What materials do you use for your jewelry?
All Rat Betty pieces are handcrafted using high-quality 925 Sterling Silver or 9ct Gold. We prioritize sustainable sourcing and durable materials to ensure your jewelry lasts a lifetime.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
Can I return my order if it doesn't fit?
Yes, we offer a 14-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How do I find my ring size?
We recommend visiting a local jeweler to be measured or using our online size guide which includes a printable chart to help you find the perfect fit before ordering.
Do you offer international shipping?
Absolutely. We ship worldwide from our studio. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
How should I care for my jewelry?
To maintain the shine of your silver, avoid contact with harsh chemicals, perfumes, and saltwater. Store your pieces in a cool, dry place and clean them gently with a silver polishing cloth.